FAQ – Junior Jive

1. What is Junior Jive?

Junior Jive is an online store specializing in high-quality, eco-friendly, and stylish baby products for modern parents.

2. Where is Junior Jive located?

We are based in Prague, Czech Republic:
📍 Jerevanská 3, 100 00 Praha 10, Hlavní město Praha, Czech Republic

3. Do you ship internationally?

Currently, we focus on shipping within Australia and the UK, but we may expand to more regions soon.

4. How long does shipping take?

Delivery times depend on your location, but most orders arrive within 4-8 business days.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

6. What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Klarna, and Afterpay for flexible payment options.

7. Can I cancel or modify my order?

Yes, you can cancel or modify your order within 12 hours of purchase.

8. Do you offer returns and refunds?

Yes, we offer a 30-day return policy for unused items in their original packaging.

9. What should I do if I receive a damaged product?

Please contact our support team immediately with photos, and we will arrange a replacement or refund.

10. Are your baby products safe?

Yes, all our products meet strict safety standards and are made from non-toxic, baby-safe materials.

11. Do you offer discounts?

Yes, we regularly provide seasonal discounts and promotions – subscribe to our newsletter for updates!

12. How can I contact customer support?

You can reach us via email or phone:
📞 +420 608 000 427
📧 info@junior-jive.com

13. Do you provide gift packaging?

Yes, we offer gift wrapping options at checkout for a special touch.

14. Can I become a reseller or affiliate?

Yes! Contact us for wholesale and affiliate partnership opportunities.

15. How can I stay updated on new products?

Follow us on social media and subscribe to our newsletter for exclusive updates! 🚀